Think about your favorite glue.
One of its characteristics may be that it grabs and holds things quickly – but it’s probably also your favorite because it holds things together forever.
Getting customers to stick with you for life works the same way.
It’s been said, “There are never any traffic jams on the extra mile.”
Going the extra mile for your customers is one of the single best ways to keep your customers glued for life.
Here are just two easy ways your business can get your customers to stick with you, by going the extra mile:
- Surprise customers with little extras—perks and bonuses that make them feel special and valued. They create positive feelings. Your customers will remember them and feel good about doing business with your company. Most of all, they’re going to tell others about their great experience.
- If you’ve got an Internet based company, send them an extra “special” report, or perhaps bonus them with a surprise audio or video. Or, mail them one of your books as a surprise gift with a thank you note.
Showing gratitude, and going the extra mile, especially for your best customers, will definitely put a smile on their faces.
You can be sure they will remember you and talk about you to their friends.
Sure, it might take a few dollars and a bit of your time, but it more than it pays for itself, over and over.
Plus, you won’t have to worry about the competition.
Remember, there’s never a traffic jam on the extra mile.
And remember, it’s far easier, and much more cost-effective, to keep the customers you have longer, rather than trying to always attract new ones.
It’s also much more profitable.
The bottom line to keeping customers for life is as simple as the golden rule.
Treat your customers the way you’d like to be treated.
By really serving your customers, you cement the foundations of your relationships with them.
They’ll stick like glue…and stay with you for the long haul.
For more tips on increasing customer retention, and your profits, get a copy of my book, Stick Like Glue – How to Create an Everlasting Bond with Your Customers so They Spend More, Stay Longer, and Refer More through my website, or at Amazon.
Showing I practice what I preach, you can also get my free report, Attract New Clients that Spend More and Stay Longer!